The critical role of service remediation strategies in the modern service industry. Economics & Business Management, [S. l.], v. 2, n. 1, p. 118–126, 2025. DOI: 10.63313/EBM.9070. Disponível em: https://elibrary.erytis.com/index.php/Ebm/article/view/143. Acesso em: 3 aug. 2025.